Free Tier User Policy

Subject: Important: Your Symphony Account is at Risk of Deactivation

Hi [User Name],

We’ve noticed that you haven’t used your Symphony account for some time. We’d love to see you back, so feel free to log in and take advantage of the powerful ERP tools Symphony offers.

Please note that if your account remains inactive, it will be deactivated on [deactivation date]. After deactivation, you’ll lose access to your account, and all associated data will be permanently deleted shortly after.

We hope to see you back soon!

Best regards,
Team ERP Crystal - Symphony

Free Tier User Policy for Symphony

Welcome to the Symphony Free Tier! This policy outlines the terms and conditions governing the use of our free service. By signing up for the Free Tier, you agree to comply with the following policies:

1. Document Creation Limit Need to discuss Free tier users can create up to 50 documents per year. This includes invoices, purchase orders, sales orders, and reports.
   Users will receive notifications when they approach their document limit.

2. Data Retention and Inactivity Policy Need to discuss If a user is inactive (i.e., does not log in or perform any actions) for 30 consecutive days, a reminder email will be sent.
   If the user does not log in within the following 7 days after the reminder, all data will be permanently deleted.

3. Storage Capacity
   Free tier users have a storage limit of 100MB for all data, including documents, reports, and attachments.
   Users exceeding this limit will receive notifications and will need to delete old data or upgrade to a paid plan to continue using the service.

4. Access to Features Need to discuss Free tier users have access to the following core modules:

   • Sales Management: Create and manage orders and invoices.
   • Inventory Management: Basic inventory management and stock tracking.
   • Financial Reports: Access to key reports such as Profit & Loss and balance sheets.
     Advanced features (e.g., Production Management, Supply Chain Management, and HR Modules) are not available to free tier users.

5. Support Limitations
   Free tier users will have access to email support only, with a response time of up to 3 business days.
   Live chat and phone support are reserved for paid users.

6. Customization Restrictions
   Free tier users cannot access customization features, such as modifying workflows, adding custom fields, or integrating with third-party tools.
   Users must work within the default configuration provided by Symphony.

7. Account Deactivation Policy
   Accounts will be automatically deactivated if there is no activity recorded for 90 days.
   Users must contact support to re-activate their account within a specific timeframe, or their account will be permanently deleted.

8. Upgrade Path and Notifications
   Users will receive notifications when they approach their document limits, storage limits, or feature restrictions.
   The upgrade process is straightforward, with an Upgrade Page detailing the different paid plans and benefits.

9. User Feedback and Surveys
   Free tier users may periodically receive requests for feedback or short surveys to help improve the platform.
   Your feedback is valuable and will contribute to the enhancement of Symphony services.

10. Community and Learning Resources
    Free tier users will have access to a knowledge base, tutorials, and community forums to help resolve common issues and enhance their learning.
    These resources are designed to empower users to explore the platform independently.

Acceptance of Terms

By using the Symphony Free Tier, you acknowledge that you have read, understood, and agree to abide by these policies. Symphony reserves the right to modify these policies at any time, with changes effective upon posting on our website.

For any questions or concerns regarding the Free Tier policy, please contact our support team.

Thank you for choosing Symphony! We look forward to supporting your business needs.